Michael Phillips
I’m a business analyst and technical consultant with over a decade of experience in ServiceNow, ITSM, and process improvement across enterprise, public sector, and consulting environments.
I specialize in taking complex, disorganized information and turning it into clear, structured systems that are easy to understand and use.
What I Do
I help individuals and teams bring clarity to:
- messy documentation and fragmented information
- unclear or inconsistent workflows
- processes that aren’t formally defined
My work focuses on structuring information in a way that makes it usable—whether that’s documentation, workflows, or complete process breakdowns.
How I Work
I work primarily async and keep things straightforward.
- Clear scope and expectations
- Minimal back-and-forth
- Practical, usable results
No unnecessary meetings—just focused work that delivers clarity.
Background
My background includes over 10 years in IT consulting and business analysis, including work with ServiceNow platforms, IT service management (ITSM), and process design.
I’ve led documentation efforts, defined requirements, and structured workflows across complex environments—translating technical and operational challenges into clear, functional systems.
Contact
If you have something that needs to be structured, clarified, or made more usable, feel free to reach out.
Mike Phillips Tech 